Customer Success Specialist

Product Marketing · Brno, CZ
Department Product Marketing
Employment Type Full-Time
Minimum Experience Mid-level

We share a common goal with our customers - a stable and healthy IT. Our solution creates a secure and transparent digital environment that helps IT professionals to improve performance and reduce risks. Flowmon Networks is a growing security company with over 1200 customers all over the world. We have been continuously working on enhancing our technology but we believe that user experience is equally as vital to our success. This is why our Marketing team is looking for honest “people's person” who will manage and foster customer relationships to drive the continued value of our products.

We articulate the hidden business values in a technical product and help Product Management, Marketing, and Sales to deliver business results.


Soooo...


The position of a Customer Success Specialist requires a high rate of active approach and a positive problem-solving attitude.

You need to understand customers' needs to identify a problem, analyze potential solutions, and make explicit recommendations based on continuous measurement and analysis of customer success metrics.

You will cooperate with other team members to conduct their initiatives through customer success, including customer success content creation, customer journey research, or sales processes.


Our idea of you


  • Proven experience in communications, marketing, or customer success.
  • Proven record communicating with executives.
  • Background in sales and/or account management is a plus.
  • Solid IT background and passion for networking and security especially is a plus.
  • OK, back down to earth - General IT background is enough - That will really help you to understand what the hell is going on here:-)



What do we offer?


  • You will never stop learning.
  • Truly relaxed, collaborative work environment.
  • Impact on company performance.
  • Team of about 140 passionate and self-driven people.
  • Flexible working hours and home office.
  • Benefits program (Cafeteria, Multisport Card).

 

 

Flowmon Networks a.s. will process your personal data during the recruitment and any hiring process for the position that you are applying for. More information about how your data can be used can be found here: https://www.flowmon.com/en/privacy-policy.

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  • Location
    Brno, CZ
  • Department
    Product Marketing
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level